Role Of Scenario-Based Training In Workplace

May 5, 2023


Written by UJJI Team

The fact that more businesses are incorporating scenario-based training into their learning management systems (LMS) is not surprising. This is because of its propensity to produce better learning outcomes, including increased engagement, accelerated skill acquisition, and knowledge retention, as well as its low cost to training methods that produce similar outcomes.  

Customers like Uber have seen training completion rates of 65% (31% higher than the industry average for optional training) by using Scenario Videos in their de-escalation training, with 97% of their staff indicating they found this form of training valuable.

Before we discuss what is the purpose of the scenario and different scenarios examples, what is scenario-based learning?

What is Scenario-Based Learning?

Scenario-based learning, often referred to as scenario-based training, immersive training, or simulation-based learning, gives students a chance to practise new skills in a real-world setting that "replicates job conditions."

You are free to choose how things turn out, and you may do this in an immersive learning environment free of implications in the real world. This makes it possible for you to engage in risk-free "experiential learning".

You must use problem-solving and critical thinking, as well as technical, communication, and interpersonal abilities, to traverse the scenario and produce a favourable outcome.

It is a virtual form of role-playing training with several uses. It improves customer service and workplace safety. Instead of being passive, scenario-based learning is an active learning method.

The Benefits of Using Scenario-Based Training in Corporates

Why would you prefer employing real-life scenarios over other workforce development strategies? This is why:

Risk-free learning

The main benefit of scenario-based training is that it lets employees learn in low-stakes settings. This reduces the possibility of making mistakes in real life that could be dangerous for them or expensive for you.

It is no accident that the initial uses of simulation-based training came from the aviation, military, and healthcare sectors, having large costs associated with human error. But, business errors can also be risky and expensive.

By providing workers with this kind of training, you allow them to practise in a "sandbox" setting in advance. This, in return, reduces or eliminates the possibility of an error on the job.

Lowers costs

For learners, scenario-based learning makes the road to knowledge easier. But what about its effects on firms beyond better staff performance? A company can save between 50 and 70% on training expenses by transitioning from classroom-based learning to eLearning. This is because eLearning is more cost-effective than instructor-led training.

Employees can finish training at their convenience, wherever they are when it is offered remotely and digitally. This eliminates the need to take employees away from their jobs to complete the training. There are no venue or labour charges, travel or accommodation expenses.

It has staying power since it can be repeated after being delivered. There are no ongoing costs associated with using Scenario-based training, except for the price of the training equipment in issue and the time involved in content creation.

Develop soft skills

Soft skills account for 75% of an employee's success. Workers must use their critical thinking and problem-solving skills in scenario-based learning.

For instance, let's say your "CEO" sends you an email requesting your login information so they can install new security software. Do you follow the link, try to get in touch with the CEO, or forward the email to IT?

Even in practice, being exposed to this situation activates a variety of cognitive processes. Applying sound in-the-moment judgement necessitates thinking about the issue from a variety of angles, coming up with potential solutions, and then assessing the outcome.

The effect? 90% of Managing Directors who participated in this course reported having better teamwork skills, and 88% said their decision-making abilities had improved.

Increases knowledge retention

Knowledge retention rates for experiential learning can reach 90%. Why is that? In the beginning, it only improves learner engagement. They are in control of the story because it demands their attention and draws them in. It is unique, visceral, and evocative, besides stimulating several senses and involving them as active participants.

Memory development is influenced by emotion. Depending on the situation, learners are presented with. It might reinforce the knowledge by evoking an emotional response, a factor crucial to knowledge retention:

Human cognitive functions such as perception, attention, learning, memory, reasoning, and problem-solving are all influenced by emotion. The intensity of our emotional involvement impacts how much attention we pay to a task, makes it easier for us to recall stored knowledge, and motivates us to take action.

Examples of Scenario-Based Training

By this point, you could be thinking that using scenario-based training sounds like a nice concept, but you're curious about how it works.

Apart from the ones shown in the image above, here are some other examples of scenario-based eLearning that you can use for workforce development.

1. Real-life examples

To make skill training simple for employees, instructional designers can select real-life examples. It might offer instruction in particular skills. The learners have more fun and experiences thanks to interactive scenarios, which enhance the learning material's retention and engagement.

2. Dialogue boxes with illustrations

To make for an interesting learning experience, these situations incorporate many dialogues. To instruct students or workers, dialogue boxes construct their own version of reality. For instance, organisations can stage a conversation between a new hire and management as part of the onboarding training they give new trainees.

3. Interactive scenarios

These scenarios use games and game mechanics that are integrated into the learning environment to produce experiences that are relevant to individuals.


The cognitive response is improved by immersing students in active, contextual learning that calls for reflection and input. It gives immediate, consequence-based feedback depending on their choice. This encourages a deeper understanding of new concepts and closes the gap between theory and practice to retain new notions.

We created scenario-based learning software at UJJI for this reason. Our capacity to connect with our students has strengthened as a result of scenario-based learning. They can see "real-life" examples of situations they deal with on a daily basis, which helps them relate to the lessons. By incorporating this into our training, we have only begun to scratch the surface.

Are you curious to find out more? To see a demonstration of what UJJI can do, get in touch with our team.

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